| 20% of customers in Hardware Leasing Program |
Krystal |
On Track |
0
(new program) |
|
- |
- |
| Month |
Goal |
MTD |
Actual |
| 2026-01 |
|
Launched 1/20 |
- |
| 2026-02 |
|
- |
- |
| 2026-03 |
|
- |
- |
| 2026-04 |
|
- |
- |
| 2026-05 |
|
- |
- |
| 2026-06 |
|
- |
- |
| 2026-07 |
|
- |
- |
| 2026-08 |
|
- |
- |
| 2026-09 |
|
- |
- |
| 2026-10 |
|
- |
- |
| 2026-11 |
|
- |
- |
| 2026-12 |
|
- |
- |
|
|
| Avg time to service ticket resolution |
Andrew |
Off Track |
to be established in Q1; Implementing new Lovey ticketing this week; will only track tickets related to dev issues though |
|
- |
- |
| Month |
Goal |
MTD |
Actual |
| 2026-01 |
|
Have not jumped into metrics with Lovey yet as we implemented in a few weeks aog |
- |
| 2026-02 |
|
- |
- |
| 2026-03 |
|
- |
- |
| 2026-04 |
|
- |
- |
| 2026-05 |
|
- |
- |
| 2026-06 |
|
- |
- |
| 2026-07 |
|
- |
- |
| 2026-08 |
|
- |
- |
| 2026-09 |
|
- |
- |
| 2026-10 |
|
- |
- |
| 2026-11 |
|
- |
- |
| 2026-12 |
|
- |
- |
|
|
| Avg time to system incident resolution |
Daryoush |
On Track |
to be established in Q1 |
|
- |
- |
| Month |
Goal |
MTD |
Actual |
| 2026-01 |
|
Severity definitions linked & tracking doc - first test last Friday |
- |
| 2026-02 |
|
- |
- |
| 2026-03 |
|
- |
- |
| 2026-04 |
|
- |
- |
| 2026-05 |
|
- |
- |
| 2026-06 |
|
- |
- |
| 2026-07 |
|
- |
- |
| 2026-08 |
|
- |
- |
| 2026-09 |
|
- |
- |
| 2026-10 |
|
- |
- |
| 2026-11 |
|
- |
- |
| 2026-12 |
|
- |
- |
|
|
| Drive adoption of newest Unifi routers to 40% of all customers. |
Andrew |
On Track |
15.36%
(98 locations/ 638 total) |
|
- |
- |
| Month |
Goal |
MTD |
Actual |
| 2026-01 |
|
Need updated report; ongoing focus of sales and deployment |
- |
| 2026-02 |
|
- |
- |
| 2026-03 |
|
- |
- |
| 2026-04 |
|
- |
- |
| 2026-05 |
|
- |
- |
| 2026-06 |
|
- |
- |
| 2026-07 |
|
- |
- |
| 2026-08 |
|
- |
- |
| 2026-09 |
|
- |
- |
| 2026-10 |
|
- |
- |
| 2026-11 |
|
- |
- |
| 2026-12 |
|
- |
- |
|
|
| NPS of 20+ for our top 100 customers based on processed payment volume (replaced by ARR in Q1). |
Andrew |
On Track |
Jan 2025 NPS = 3 w/ 36% promoters and 33% detractors (Sept '24 NPS -5)
"Top 100 NPS Contact" HubSpot list created and ready to go |
|
- |
- |
| Month |
Goal |
MTD |
Actual |
| 2026-01 |
|
Updated email 1/26/2026 and resent the survey (10) |
- |
| 2026-02 |
|
- |
- |
| 2026-03 |
|
- |
- |
| 2026-04 |
|
- |
- |
| 2026-05 |
|
- |
- |
| 2026-06 |
|
- |
- |
| 2026-07 |
|
- |
- |
| 2026-08 |
|
- |
- |
| 2026-09 |
|
- |
- |
| 2026-10 |
|
- |
- |
| 2026-11 |
|
- |
- |
| 2026-12 |
|
- |
- |
|
|
| Reduce the number of delayed payouts to 0.5% (due to GoTab issue). |
Daryoush |
On Track |
1.53% delayed payouts in December |
|
- |
- |
| Month |
Goal |
MTD |
Actual |
| 2026-01 |
|
1.43% - only a handful of customers moved thus far, still some issues for food halls in particular |
- |
| 2026-02 |
|
- |
- |
| 2026-03 |
|
- |
- |
| 2026-04 |
|
- |
- |
| 2026-05 |
|
- |
- |
| 2026-06 |
|
- |
- |
| 2026-07 |
|
- |
- |
| 2026-08 |
|
- |
- |
| 2026-09 |
|
- |
- |
| 2026-10 |
|
- |
- |
| 2026-11 |
|
- |
- |
| 2026-12 |
|
- |
- |
|